Refund & Return Policy

1. Return Window
Returns are accepted within 7 calendar days of delivery.

2. Eligibility
To qualify for a refund or exchange, items must be:

• Unused, unwashed, and undamaged

• In original packaging with all tags and manuals

• Accompanied by a valid original invoice

Excluded items:

• Custom items (e.g., student name-embroidered uniforms) cannot be returned or refunded.

3. Return Process

• Email us at anchalikseniorsecondaryschool@gmail.com with your order number and reason for return.

• We’ll provide return shipping instructions and an RMA (Return Merchandise Authorization) number.

• The customer is responsible for the return shipping cost, unless the item is defective, incorrect, or damaged during delivery—in which case, the cost will be covered by us.

4. Inspection & Approval
Returned items undergo inspection upon receipt. Approval is based on product condition.

5. Refund Options

• Full refund: Original payment method

• Exchange: Available if stock allows

• Refund timeframe: processed within 10 business days after item approval.

• Shipping costs (standard or both ways) are non-refundable.

6. Partial Refund & Restocking Fees
If returned items are not in resalable condition, a 10% restocking fee will be deducted from the refund.

7. Late or Missing Refunds

• Refunds usually take 7–10 business days to reflect.

• For delays, check with your bank/gateway, then inform us if still pending after 15 days.

❌ Cancellation Policy

• Pre-shipment cancellations: Allowed up to dispatch time—full refund issued.

• Post-dispatch cancellations: Cannot be canceled once dispatched; please process as a return upon delivery.

Contact Information

For questions or assistance:

• Email: anchalikseniorsecondaryschool@gmail.com

• Phone: +91 863 815 8983